The rules for using Supromail responsibly.

1. Agreement

These Terms of Service govern access to and use of Supromail, including the dashboard, APIs, SMS device pairing, email sending features, webhooks, documentation, and related services.

If you use Supromail on behalf of a company or organization, you represent that you have authority to accept these terms for that organization. If you have a signed agreement with Supromail, that agreement controls where it conflicts with these terms.

2. The service

Supromail is an owned messaging platform. It lets you send email from domains you verify and send SMS through Android phones, SIMs, and numbers you control. Supromail also provides routing, delivery logs, API keys, webhooks, suppression handling, and workspace administration.

You are responsible for the sending infrastructure you connect, including domains, DNS records, email relays, phones, SIM cards, carrier plans, phone permissions, and local regulatory requirements.

3. Accounts and workspaces

Supromail uses passwordless login. You are responsible for keeping access to your email account secure and for managing workspace members, roles, invitations, API keys, and paired devices.

Workspace owners and admins can enable channels, invite members, create API keys, configure webhooks, manage domains, pair phones, and change routing. You are responsible for actions taken through accounts, keys, and devices connected to your workspace.

4. Acceptable use

You may not use Supromail to send unlawful, abusive, deceptive, harmful, or non-consensual messages. This includes spam, phishing, malware, harassment, fraudulent content, illegal content, or messages that violate telecommunications, privacy, consumer protection, or anti-spam laws.

You must honor opt-outs, suppression lists, bounce and complaint signals, carrier rules, email deliverability standards, and recipient consent requirements. You may not attempt to bypass rate limits, security controls, device safeguards, or workspace isolation.

5. Customer data

Your message content, recipient data, domains, phones, routing rules, webhooks, logs, and related workspace records are your data. Supromail processes that data to provide, secure, troubleshoot, and improve the service.

You are responsible for the accuracy, legality, and permissions for the data you submit. You should not send regulated, highly sensitive, or prohibited data unless your deployment, plan, and legal agreements explicitly support it.

6. Security responsibilities

Supromail provides security features such as scoped API keys, encrypted secrets, workspace isolation, audit events, rate limits, and signed webhooks. You are responsible for using those features correctly.

• Store API keys, webhook secrets, DKIM keys, device tokens, and deployment secrets securely.
• Rotate credentials that may have been exposed.
• Remove users and devices that should no longer have access.
• Validate webhook signatures before trusting webhook payloads.
• Keep self-hosted infrastructure patched and backed up.

7. Fees and third-party costs

Supromail does not add a platform markup to SMS carrier costs. You remain responsible for any carrier, SIM, device, email relay, hosting, DNS, cloud, storage, bandwidth, app store, tax, or third-party fees associated with your use.

If paid Supromail plans, subscriptions, or support services apply, payment terms will be provided in the applicable order, checkout, invoice, or signed agreement.

8. Availability and changes

We work to keep Supromail reliable, but the service may be affected by maintenance, carrier issues, phone availability, email relay failures, DNS problems, network conditions, third-party services, or customer-managed infrastructure.

We may update, add, or remove features as the product evolves. We will try to avoid changes that materially reduce core functionality without notice where practical.

9. Suspension and termination

We may suspend or restrict access if we believe your use creates legal, security, deliverability, abuse, carrier, infrastructure, or operational risk. You may stop using Supromail at any time and may delete your account or workspace where the product allows.

10. Disclaimers and liability

Supromail is provided on an "as is" and "as available" basis except where a signed agreement says otherwise. We do not guarantee message delivery, carrier delivery receipts, inbox placement, uninterrupted service, or that every third-party system will work as expected.

To the maximum extent allowed by law, Supromail will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, goodwill, data, or business interruption.

11. Contact

Questions about these terms can be sent to legal@supromail.com. Customers can also open a support ticket from the dashboard.