Agreement
These Terms of Service are a binding agreement between Leatra Technologies LTD (Supromail, we, us, or our) and the person or entity that registers for or uses the Supromail platform (you or Customer). They govern your use of the hosted service at app.supromail.com and its API, dashboard, messaging arms, and related software.
1. The Service
Supromail lets you send through channels you provide or connect: verified email domains, Android phones and SIMs for SMS, linked WhatsApp numbers, and Telegram bots. Features, limits, and pricing vary by plan.
WhatsApp is an early-access feature. It may change, be interrupted, or be withdrawn with less notice than the rest of the Service.
Hosted-only service. Supromail is currently offered as a hosted service. Our source code is not licensed for customer self-hosting, deployment, modification, redistribution, or operation as a competing service. These Terms do not grant a right to obtain or use source code.
We may add, change, or discontinue features. Where practicable, we will give reasonable notice of a material reduction in functionality, excluding beta features and emergency security fixes.
2. Accounts
- Provide accurate registration information and keep it current.
- You are responsible for activity under your Account and for managing members, API keys, webhook secrets, device tokens, and bot tokens. Revoke and replace a compromised credential immediately.
- You must be at least 18 and, if acting for an organization, authorized to do so.
- We may require additional verification for domains, phone numbers, or higher-volume sending.
3. Acceptable Use Policy
The Acceptable Use Policy is incorporated into these Terms. A violation is a material breach and may result in immediate suspension or termination, without refund except where law requires otherwise. The current AUP controls if it conflicts with these detailed rules.
You will not use the Service to
- send unsolicited messages, phishing, credential harvesting, malware, fraud, illegal or infringing material, deceptive sender identification, harassment, threats, or abusive traffic;
- sexually exploit or endanger a child, circumvent limits or verification, operate an unlawful SIM box, evade carrier controls or messaging charges, or probe the Service except through the security-reporting process;
- violate the rules of an underlying channel; resell the Service without permission; build a directly competing product; or violate applicable export-control or sanctions law.
Your responsibility for consent and compliance
You, not Supromail, are the sender of record. You are responsible for a lawful basis to contact every recipient, disclosures and opt-outs required by law, prompt suppression handling, sender identification, and records needed to demonstrate compliance. This includes applicable anti-spam, telemarketing, data-protection, Nigerian Communications Commission, and other laws that apply to your messages. Supromail's tools do not replace your compliance program.
Report suspected misuse to abuse@supromail.com. We may investigate and suspend an account pending investigation.
4. Fees and billing
Messaging and Business Email are independently billed products that may be used separately or together. Current pricing is on the Pricing page; checkout price, currency, tax, and plan control the subscription purchased.
- Paid plans are billed monthly in advance, automatically renew until cancelled, and are non-refundable except as stated here or required by law.
- We will give at least 30 days' notice before a price increase takes effect for an existing paid subscription at its next renewal.
- Business Email mailbox storage has a per-plan limit. When full, inbound mail is temporarily rejected until space is freed or the plan changes. You can export or permanently clear mailbox content from the dashboard.
- You may cancel in Plan & billing; cancellation takes effect at the end of the current paid month. Where the dashboard offers Resume subscription, you may undo a pending cancellation before that period ends without a new checkout. After it ends, checkout is required.
- An upgrade takes effect after payment confirmation. A downgrade or move to Free follows the dashboard and pricing-page terms; we do not promise proration or refunds unless checkout or law expressly provides them.
5. Your content and data
You retain ownership of message content, recipient lists, and other Customer Data. You grant us a limited license to process it only to provide the Service, including delivery, dashboards, event logs, quotas, security, and support. You represent that you have all rights needed to submit the data and send the messages.
Data Processing Terms
Where we process Personal Data on your behalf as a processor, this section is the binding processing agreement. The subject matter is providing and securing the Service, for the Account term plus applicable deletion and backup periods. We process on your documented instructions, maintain appropriate security measures, and bind authorized people by confidentiality obligations.
You authorize the subprocessors identified in the Privacy Policy. We will give at least 30 days' notice of a proposed addition or replacement. On reasonable data-protection grounds you may object during that period; if unresolved, either party may terminate the affected Service without penalty, subject to law.
Taking account of the nature of processing and information available, we will reasonably assist with data-subject requests, security obligations, breach assessments, and impact assessments. We will notify you without undue delay after becoming aware of a Personal Data breach affecting Customer Data. On termination, we return or delete data according to the Privacy Policy, except where law requires retention.
6. Third-party channels and connected resources
WhatsApp and Telegram are operated by companies we do not control. WhatsApp may restrict, rate-limit, or permanently ban a linked number at its own discretion, and we cannot guarantee against this or accept liability for losses it causes. Telegram may independently suspend a bot that violates its rules. We may change how these arms function in response to changes in third-party platforms, protocols, or terms.
You remain responsible for your connected resources: Android phones, SIMs, WhatsApp numbers, Telegram bots, verified email domains, and good standing with their carriers, platforms, and receiving counterparts. We may throttle or suspend a resource that generates high complaint, bounce, or failure rates to protect shared infrastructure.
7. Disclaimers and your compliance responsibility
THE SERVICE IS PROVIDED AS IS AND AS AVAILABLE, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. This includes implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement to the maximum extent permitted by law.
We do not warrant uninterrupted, error-free, or secure service; a specific delivery outcome or time; the accuracy of third-party delivered or read statuses; or the availability or stability of beta features. We do not offer a contractual uptime SLA on the hosted offering.
You are solely responsible for deciding whether your use complies with laws applicable to you and recipients, including data-protection, anti-spam, telemarketing, industry-specific laws, and third-party channel terms. We do not provide legal advice. Do not transmit protected health information, payment-card data, or other sensitive regulated data unless we have separately agreed in writing to support that use.
8. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY.
Our total aggregate liability arising out of or related to these Terms or the Service will not exceed the greater of the amount you paid us in the three months before the event giving rise to the claim or NGN 25,000, subject to an absolute maximum of NGN 100,000. For a free Account, NGN 25,000 is the maximum aggregate cap. The cap applies in aggregate, not per incident, claim, or theory of liability.
These limitations apply regardless of legal theory, even if a remedy fails its essential purpose. They do not limit liability that cannot lawfully be limited, including where a limitation is prohibited for gross negligence, willful misconduct, or death or personal injury caused by negligence.
Without limiting the above, we are not liable for a third-party channel's delayed, failed, or misdirected messages; WhatsApp restricting a linked number; message content sent by you or your team; recipient actions; or your failure to comply with these Terms.
9. Indemnification
You will defend, indemnify, and hold harmless Supromail and its officers, directors, employees, and agents from claims, liabilities, damages, losses, and expenses, including reasonable attorneys' fees, arising from your Customer Data, use that violates the AUP or your legal obligations, infringement of third-party rights, or breach of these Terms.
10. Term, suspension, and termination
These Terms apply from acceptance until your Account ends. You may terminate by deleting the Account in the dashboard or contacting support@supromail.com. Deletion is irreversible and triggers the privacy-policy deletion process.
We may suspend or terminate access immediately for AUP violations or legal requirements, for non-payment after notice and a reasonable cure period, or on 30 days' notice for convenience. Where reasonably feasible in a convenience termination, we will help you export Customer Data before deletion. Ownership, disclaimers, liability limits, indemnification, and governing law survive termination.
11. Intellectual property, notices, and sanctions
We retain all rights in the Service, its software, design, documentation, trademarks, and brand assets, except for Customer Data. Feedback may be used by us without obligation. Copyright notices concerning customer-submitted stored content may be sent to legal@supromail.com with the work identified, location, contact details, good-faith and authority statements, and a physical or electronic signature. We may act on valid notices and terminate repeat infringers where appropriate.
You represent that you will not use the Service in violation of applicable export-control or sanctions law, or make it available to a prohibited country, person, or entity.
12. Changes, governing law, and disputes
For material changes to these Terms, we will provide at least 30 days' notice by email or in-product notice. Continued use after the effective date accepts the revised Terms to the extent permitted by law.
These Terms are governed by the laws of the Federal Republic of Nigeria, without conflict-of-laws principles. Disputes arising from these Terms or the Service will be resolved by binding arbitration administered by the Lagos Court of Arbitration under the LCA Arbitration Rules 2018. The seat and legal place is Lagos, Nigeria; language is English; and there will be one arbitrator unless the rules require otherwise. Proceedings may be remote and are individual only; each party waives jury trial and class, collective, or representative action rights.
Either party may bring an eligible individual claim in small-claims court. Claims for injunctive relief to protect intellectual property or confidential information may be brought in Lagos courts. If arbitration or the class waiver is unenforceable for a claim, it will be resolved in courts of competent jurisdiction in Lagos State, Nigeria. Mandatory consumer-protection, data-protection, or non-waivable forum rights remain unaffected. To the extent permitted by law, claims must be filed within one year after accrual.
13. Miscellaneous
Neither party is liable for events beyond reasonable control. You may not assign these Terms without written consent; we may assign in connection with a merger, acquisition, or sale of substantially all assets. Invalid terms are modified only as necessary, and the rest remain effective. The parties are independent contractors and these Terms create no partnership, agency, or third-party beneficiary rights.
These Terms, the Privacy Policy, referenced policies, and any separately signed agreement are the entire agreement. In a conflict, a signed agreement controls, followed by the Data Processing Terms, these Terms, the Privacy Policy, and the Security page. We may give notice to your Account email or in-product; legal notices to us should go to the address below or legal@supromail.com.
14. Contact
Leatra Technologies LTD
House R5, B1A Road, T.A Gardens, Warewa, Ogun State,
Nigeria
Email: legal@supromail.com · Support: support@supromail.com
See also: Privacy Policy · Security · Acceptable Use Policy · Pricing.